BiteSafe Support

Help with account access, menu analysis issues, subscriptions, and app troubleshooting.

Contact Support

For BiteSafe support requests, contact: support@fztech.org

Please include your device model, iOS version, and a short description of the issue so we can help faster.

Frequently Asked Questions

How does BiteSafe work?

BiteSafe analyzes menu items to provide personalized food insights based on your saved rule sets.

Does BiteSafe store my uploaded images?

No. If you choose to save a menu, we will only store the text information, not image.

How do I delete my account?

Please contact us at the email below and we will assist you.

Subscriptions and Billing

BiteSafe subscriptions are managed through Apple In-App Purchase. Billing, payment methods, and refunds are handled by Apple according to Apple’s policies.

You can manage your subscription from your iPhone: Settings > [your name] > Subscriptions.

Troubleshooting Tips

• Confirm you are using the latest version of the app.
• Check your internet connection before uploading a menu image.
• Retry with a clearer photo if text recognition fails.
• Restart the app if analysis appears stuck.

Privacy

For details on how BiteSafe handles data, review our BiteSafe Privacy Policy.