How can we help?

Contact PageBunny Support

Tell us what happened and what you were trying to do. Include your app version, iOS version, and any error message. Screenshots are helpful when you remove personal or sensitive information first.

jing.zhao@fztech.org

Never include your password, sign-in codes, or a full private reading unless it is necessary and you are comfortable sharing it. We will not ask you to send a password.

Importing readings

Which files can I import?

PageBunny supports TXT files up to 1 MB and EPUB files up to 10 MB. You can also paste text between 200 and 10,000 characters. PDF is not currently a supported import format.

My import failed or is still processing.

Check the file type and size, make sure the file can be opened on your device, and check your internet connection. If the app says the reading is still processing, check your Library again before retrying. If the problem continues, send us the error message and file type and size.

Sign-in and account data

I cannot sign in.

Use the same sign-in method you used to create your account. For an email-and-password account, use the password-reset option and check your inbox and spam folder. For Apple or Google sign-in, complete the provider's sign-in steps.

My readings or saved words are missing.

Check that you are signed in to the same PageBunny account on each device, then check your network connection and reload the relevant screen. If you use Sign in with Apple, your account may use an Apple private relay email address.

Reading position and display preferences can be stored locally. They do not necessarily match across devices even when you are using the same account.

Reading and vocabulary

The adapted reading is taking time or looks wrong.

AI adaptation needs a network connection and can take time. Follow the app's retry guidance if it reports an error. AI-generated text can contain mistakes; compare it with the original when accuracy matters. Use the reading's feedback option to tell us what could be improved.

A definition or pronunciation is unavailable.

Not every word has a definition or audio from the dictionary provider. Check your connection and try again. For sound, also check your device volume, silent mode, and audio output.

Can I change my reading level or language?

Open Settings to update your learning profile or interface language. Reading display preferences are available from the reader.

Delete your PageBunny account

1. Sign in to the account you want to delete.
2. Open Settings and select Delete Account.
3. Read the confirmation and follow any Apple sign-in verification or additional instructions.
4. Confirm Permanently Delete Account when you are ready.

This removes your PageBunny sign-in access and associated readings, uploads, reading history, and saved vocabulary. It cannot be undone. Removing the app from your device alone does not delete your account.

If you cannot sign in or complete deletion, email jing.zhao@fztech.org with the subject “PageBunny account deletion.” Describe the issue; do not send your password. We may need to verify your account.

See the privacy policy's retention and deletion section for information about service logs and backups.